We offer a two-year warranty for all watches purchased on the Grayton website. Please note that the warranty is only valid if the certificate is dated and correctly completed.
During the warranty period, the watch movement, hands, and dial are the only parts covered. All repair charges are free if the watch is proven defective in material used or in craftsmanship under regular use.
If the watch is beyond repair, we can order a replacement for a similar timepiece. The new warranty of the replacement watch is valid for twenty-four (24) months after the issued replacement date.
Please note that a USD10.00 return shipping fee will be charged for all warranty services.
The warranty does not cover the following:
- Battery, case, crystal, strap and buckle or bracelet, stem or crown
- Damage resulting from improper handling, lack of care, accidents, or normal wear and tear
- Water damage due to negligence unless marked water-resistant
- Repairs made by third-party shops unauthorized by us
- Loss, theft, accidents (nicks, dents, shocks, blows, crushing, etc.), natural disasters, and calamities
If our warranty does not cover the problem you are having with your watch, or if your warranty has expired, repairs may be possible with a specific fee to be determined by the repair team. The fee is inclusive of return shipping and handling charges.
Filing A Warranty Claim
All clients must contact Customer Service for instructions and for the repair process before shipping the watch. Before sending the watch to us, authorization from Customer Service is needed. Customer Service will advise if the watch qualifies for the warranty or not and will provide an estimated cost (if it falls outside the warranty period and coverage).
Every claim should have a Repair Ticket Number provided by Customer Service. It will be attached to the repair service ticket and to all communication regarding the repair.
Any watch for repair sent to us without a proper Repair Ticket Number is considered an invalid request and will be returned to the sender without prior notice. All dispatch fees will be at the client’s expense.