Return / Exchange

If you would like to return your order for any kind of reason, you are able to do it within 30 days after receiving your order. Every Grayton watches can be returned or exchanged, even customized watches.

Before shipping your return / exchange, please contact us by our customer service online, precise the order reference, and the reason of your return / exchange.
If you do not contact us before your shipping, you run the risk of not receiving your refund or exchange.

The return / exchange item(s) should be in the same condition than in its original packaging with all original tags and protections attached and never worn. You may exchange an item only one time.

Concerning the returns, you have two possibilities:


  • 1. Process a refund
  • 2. Receive a voucher on your personal account, with the amount of your purchase and use it for your next order

For an exchange:

  • 1. Choose a different item of the same value
  • 2. Receive a voucher on your personal account, with the amount of your purchase and use it for your next order

The costs for return or exchange are assumed by the customer. Except if the watch is returned for quality reason.

 

 

 

 



Please select for your return/exchange, the nearest Grayton office:


GRAYTON – Montrichard Group
390 5th Avenue, Suite 910,
NYC, NY 10801
United States of America

GRAYTON – Montrichard Group
Unit 71-91 & 71-93,
7/F, Profit Industrial building ,
1-15 Kwai Fung Crescent,
Kwai Chung, Hong Kong

GRAYTON – Montrichard Group
Rue de Saint Quentin 26
75010 Paris
France

GRAYTON – Montrichard Group
B1-2F Dong Jiao Tou, Industrial Area
Hou Hai Da Dao, SheKou, NanShan District
518067 Shenzhen City
China